Can I withdraw funds while self-exclusion is active?

If you need to withdraw any remaining balance before your self-exclusion begins, contact support@3pgm.im and the team will assist you. After the exclusion is active, withdrawals will only be possible once the period has ended.

🛡️ 21+ · Responsible Gaming

3pgm — Responsible Gaming Guide

Gaming should be for fun and entertainment only. At 3pgm, players can protect themselves with personal limits, break tools, and expert support when needed.

Gaming Should Be Fun

At 3pgm you can enjoy football betting, live casino, slots, and lottery services. However, gaming should always remain fun and entertaining — and it is important that every player understands there is a real risk of losing money.

We believe we have a responsibility to support the wellbeing of our players. That is why we provide personal limit tools, break options, and access to professional help when needed.

This page is intended to help 3pgm players develop responsible gaming habits. Remember — gaming is not a solution to financial problems.

3pgm's Protection Tools

Every player can set their own limits and take steps toward healthy gaming.

Deposit Limit

Set a daily, weekly, or monthly deposit limit as you choose. It gives you full control to stop overspending.

Time-Out

You can pause gaming for a day, a week, or a month. Your account is kept safe and secure during the break.

Self-Exclusion

If you want to stop gaming for a longer period, you can choose self-exclusion. While the exclusion is active, you will not be able to log in to your account.

24-Hour Support

If you are facing a gambling problem, 3pgm's Myanmar-language Live Chat and email support are available 24 hours to help you.

Bet Limit

Set a per-bet and daily bet limit in advance so you can play without overspending.

21+ Age Restriction

Only players aged 21 and above may open an account at 3pgm. Strict verification checks are carried out to ensure underage individuals cannot play.

Problem Gambling Warning Signs

If you are unsure whether your gaming is becoming a problem, check the warning signs below. If one or more of these apply to you, do not wait — reach out for professional help right away.

Are you spending more time gambling than intended, or playing longer than you planned?
Are you playing more to try to win back your losses ("chasing losses")?
Have you tried to stop playing but found you couldn't?
Is gambling causing you to neglect your family, friends, or work responsibilities?
Have you reached the point of borrowing money or selling belongings to fund your gambling?
Do you find yourself hiding your gambling from family and loved ones?
Do you feel restless or unable to settle when you are not able to gamble?

Check yourself — If you recognise 2 or more of the warning signs above, you may be heading toward problem gambling. Please reflect on this and contact 3pgm's support service.

How to Set Limits

3pgm's player protection tools are available for every player to use on their own, and the process takes only a few minutes.

Log In to Your Account

Select the Responsible Gaming Section

From Settings, open the "Responsible Gaming" section — the available limit types will appear.

Choose a Limit Type

Deposit limit, betting limit, time-out, or self-exclusion — choose the limit that suits your needs.

Set an Amount or Duration

Enter the amount (Ks) or the number of days / weeks / months, then save — it takes effect immediately.

Contact Support

If anything is unclear at any step, you can reach 3pgm's Live Chat support at any time, 24 hours a day.

Self-Exclusion — A Stronger Step

If you need a longer-term solution than a time-out, you can choose Self-Exclusion. Once this tool is activated —

Duration Options

1 month, 6 months, 1 year, or permanent exclusion — you can choose the period that fits your situation.

Account Access Blocked

You will not be able to log in to your account by any means during the exclusion period — a security measure fully in your own hands.

Communications Stopped

Promotional emails and other communications are also stopped during the exclusion period — reducing the chance of temptation.

Balance Withdrawal

Any funds remaining in your account before self-exclusion is activated can be withdrawn by contacting support.

To activate self-exclusion, contact 3pgm Live Chat or send an email to [email protected] — our team will be happy to help.

Healthy Gambling Habits

Prevention is always better than cure. When playing at 3pgm, follow these healthy habits —

Set a budget in advance — Write down your spending limit before you play, either on your phone or in a note, and do not go over it.

Accept the possibility of loss — Understand before you play that losses can happen, and do not chase them.

Set a time limit — Limit how long you play each day and practise keeping track of the time.

Don't gamble to escape problems — Avoid playing when you are tired, upset, or after consuming alcohol or drugs.

Gambling is not a source of income — Do not treat gambling as a way to make money. See it as entertainment only.

Take breaks from gambling — Even during a winning streak, pause and take a look around you.

How to Get Help

If you feel your gambling is becoming a problem, don't face it alone — contact 3pgm's support service right away.

3pgm Support Service

To set gambling limits, request self-exclusion, or talk through a gambling problem, 3pgm's expert support team is available 24 hours a day.

Live Chat

Myanmar · 24 Hours

[email protected]

There's no need to feel embarrassed about a gambling problem — our support team will help you quietly and without judgment.

Take Control of Your Play

Take a moment to set up 3pgm's responsible gambling tools — because your enjoyment matters more than any bonus.

Responsible Gambling — Questions & Answers

If you want to increase a limit (for example, raise the amount), it cannot take effect immediately — a cooling-off period must pass before the change applies. However, if you want to lower a limit, it takes effect straight away. This design is in place to protect players.

If you need to withdraw any remaining balance before your self-exclusion begins, contact [email protected] and the team will assist you. After the exclusion is active, withdrawals will only be possible once the period has ended.

3pgm requires players to be 21+ to open an account, and verification checks are in place. We also strongly encourage parents to restrict access to their own devices so children cannot log in and play.

Take a moment to reflect — if you think there may be a problem, contact 3pgm Live Chat right away and request access to protection tools. Turning on self-exclusion and taking a break from gaming is the best first step.

Yes — any player can set limits at any time. Whether or not there is a problem, having controls in place is the best approach to healthy gaming.

Log in to 3pgm and look for the "Responsible Gaming" section in your profile settings. If you cannot find it, our support team is available 24 hours via Live Chat to help.