Privacy Protection Policy

3pgm Privacy Policy

Q: How do I request deletion of my personal information?

Send a deletion request to support@3pgm.im. Include your account ID and contact email in the request. Personal information will be deleted, except for financial records and other legally required data that must be retained until the legal retention period expires. You can also submit the request through 24-hour Live Chat.

Your personal information is protected and secured at 3pgm with SSL encryption. This policy explains everything in full.

Last Updated: 1 November 2026

Introduction and Purpose

This privacy policy explains how 3pgm collects, stores, protects, and uses the personal information of players who use the 3pgm platform. We encourage you to read and understand this policy before continuing to use 3pgm services.

Important Notice: If you continue using the services without objecting to this policy, you are considered to have agreed to it. This policy may be updated at any time, so please check it regularly.

Who This Policy Applies To

All players using the 3pgm website, mobile application, and related services are covered under this policy. Users who browse the website without registering an account are also subject to the Cookie-related sections of this policy.

Protection Framework

3pgm protects players' personal data using SSL encryption technology. This data is used only for lawful purposes and will not be sold to third parties.

Types of personal data collected

3pgm collects the following types of personal data from players in order to provide services and maintain account security.

Registration Information

Data collected at the time of account registration:

Name Email Phone Number Date of Birth Residential Address

Payment Information

Data collected during deposit and withdrawal transactions:

KBZPay Account ID Wave Money Number AYA Pay CB Pay Bank Transfer Records

3pgm does not store full payment card numbers.

Gaming Records

Data generated from gameplay on the platform:

Betting History Game Results Bonus Usage VIP Level

Technical Data

Data collected automatically while using the service:

IP Address Browser Type Device Model OS Version Browsing History

Communication Records

Data generated when contacting support:

Live Chat History Email Correspondence Issue Reports

Cookies and Tracking

Cookies are used to improve your browsing experience on the website:

Session Cookies Preference Cookies Analytics Cookies

You can block cookies through your browser settings; however, some website features may be affected.

Purposes for which data is used

3pgm does not sell or share players' personal data with third parties. It is used only for the following legitimate purposes.

To provide services

Opening and managing accounts
Processing deposit and withdrawal transactions
Maintaining gaming records
Awarding bonuses and VIP rewards
Responding to player enquiries

To maintain security

Identity verification to prevent account theft
Preventing fraudulent financial activity
Prioritising and maintaining player safety
Blocking access by minors under 21

To improve services

Enhancing the gaming experience on the platform
Identifying and fixing technical issues
Adding more games that players enjoy
Making the UI / UX easier to use

To support responsible gaming

Managing gaming control settings
Supporting players in setting their own limits
Assisting players who may have a gambling problem

Personal data retention period

3pgm stores players' personal data only for as long as is needed to provide the service and to meet legal obligations.

Active accounts

Data is retained for the full duration the account remains open. Website browsing records are kept for 3 years.

Financial records

Deposit and withdrawal records are kept for 5 years in accordance with legal requirements.

Communication records

Customer support interaction records are kept for 2 years. Conversations may be deleted after an issue is resolved.

Closed accounts

Personal data for accounts closed at the player's request will be deleted after the legally required period expires.

Players' rights

Every player using the 3pgm platform has the following rights regarding their personal data. To exercise any of these rights, contact [email protected].

Right to Access

You can request to see what personal data 3pgm holds about you and in what form. A response is guaranteed within 1 week.

Right to Rectification

If your personal data is incorrect or has changed, you can request a correction. Account registration details can also be updated directly from your Profile.

Right to Erasure

You can request deletion of personal data that is no longer needed and for which there is no legal requirement to retain it. Data subject to legal obligations, such as financial records, cannot be deleted.

Right to Restriction

You can request that certain personal data collection be restricted. Please note that doing so may affect your access to some services.

Right to Portability

You can request a copy of your personal data in a digital format. This request will be fulfilled within 2 weeks.

Right to Object

You can object to the collection and use of your personal data for marketing purposes. This request will be acted on immediately.

Personal data security measures

3pgm applies technical and organisational security measures to protect players' personal data.

Technical security

Data transfers protected with SSL / TLS encryption
Data stored in encrypted form in the database
Two-Factor Authentication (2FA) support
Firewall and Intrusion Detection System installed
Regular security audits

Access control

Access to players' personal data by 3pgm staff is restricted through Role-based Access Control
All access is logged
Staff training on personal data protection

In the event of a data breach

Any detected data breach must be reported and acted on within 72 hours.
Players who may be affected will be notified immediately.
Immediate protective measures will be taken to prevent recurrence.

Players' Responsibilities: Players are required to keep their login credentials confidential, use a suitably complex password, and take care not to log in over public or shared Wi-Fi networks. If you suspect that your personal information has been compromised, contact [email protected] immediately.

Cookie Policy

The 3pgm website uses cookies to improve the browsing experience for players. A cookie is a small file stored in your browser by the website.

Session Cookies

These cookies are automatically deleted when the browser is closed. They are used to keep you logged in for a short period. Without these cookies, the website cannot function properly.

Preference Cookies

Used to remember a player's language, deposit settings, and game preferences. Stored for 3 months. Can be deleted from browser settings.

Analytics Cookies

Collected to understand which parts of the website are visited and to make improvements. Used in a way that protects privacy.

You can adjust your browser settings to block cookies. However, if you block session cookies related to login, you may not get the best playing experience. For questions about cookie settings, contact [email protected].

Policy Changes

3pgm may update this Privacy Policy from time to time as services improve. Any changes will be reflected with a last-updated date on this policy page, and players will be notified.

Reasonable Changes

Policy changes will be announced on the website in advance.
A notification will be sent to the email address registered with players' accounts.
For major changes, confirmation may be requested at the time of login.

Steps to Take if You Disagree

If you disagree with a change, you have the right to reject it yourself.
You can contact [email protected] to request that your personal information be deleted.
You may also request that your account be closed.

Ways to Contact Us

For questions about this Privacy Policy, personal information requests, or any other matter, you can contact the 3pgm support team.

24-Hour Live Chat

Click the Live Chat button on the 3pgm website to get in touch directly in Burmese. This is the fastest way to resolve privacy-related questions. Burmese-language support is available 24 hours a day.

Email Support

For personal information requests and questions about this policy, contact [email protected]. Support is available 24 hours a day.

When submitting a personal information request: Clearly include your account ID, a contact email address, and a description of what you are requesting. This helps verify your identity and allows us to process your request quickly.

Privacy Protection FAQ

Frequently asked questions from players about privacy, and their answers:

The personal information 3pgm collects includes: name, email, phone number, date of birth, and address provided during account registration; payment details related to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers; gameplay history; technical data such as browser, IP address, and device information; and Live Chat communication records. This information is used only to provide services and maintain security.

No, never. 3pgm does not sell players' personal information to third-party companies. Financial details are shared with payment service providers such as KBZPay and Wave Money only to process deposits and withdrawals. No information is passed to advertising companies or competing platforms.

Send a deletion request to [email protected]. Include your account ID and contact email in the request. Personal information will be deleted, except for financial records and other legally required data that must be retained until the legal retention period expires. You can also submit the request through 24-hour Live Chat.

3pgm protects players' personal information using SSL/TLS encryption, database encryption, firewall protection, and role-based access control. Players are also encouraged to use a strong password and never share it with anyone. If you notice anything unusual, contact [email protected] immediately.

If you block session cookies, which keep you logged in, you will not be able to log in and play on the site properly. Analytics cookies and preference cookies can be blocked in your browser settings and basic services will still be available; however, your game preference settings will no longer be saved.

If there are any policy changes, the "Last Updated" date on this page will be updated immediately and a notification will be sent to your registered account email. For significant changes, confirmation may be requested when you log in. We ask that you check this policy regularly.

Retention periods depend on the type of information. Financial records are kept for 5 years as required by law. Website browsing records are kept for 3 years. Customer support records are kept for 2 years. Once your account is closed and the legal retention period has expired, any remaining personal information is deleted.