Frequently Asked Questions

3pgm FAQ — Questions players ask most

Find complete answers here on topics including deposits, claiming bonuses, playing casino games, and account verification.

Deposit / Withdrawal
Bonus
Casino Games
KYC / Verification
Slot Games

Questions that players ask most at 3pgm are answered on this page, divided into five groups: Deposits, Slot Games & Jackpot, Live Casino Games, Bonuses & Promotions, and Identity Verification. Use the Quick Links below to jump straight to the question you are looking for. If you cannot find your question, contact the 3pgm support team anytime via 24-hour Live Chat.

Deposit Questions

The minimum deposit at 3pgm is 5,000 Ks. This amount applies equally to KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. You can start playing from 5,000 Ks, and deposits appear in your account almost instantly so you can keep playing without delay. Please note that the minimum withdrawal amount is 20,000 Ks.

3pgm does not charge a deposit fee as a matter of policy. However, payment services such as KBZPay or Wave Money may have their own fees that vary, so we recommend checking directly with your payment provider. If any exchange rate or charge applies, you can verify it from the transfer confirmation.

If your deposit does not appear in your account within 15 minutes, save a screenshot of the transaction and contact the 3pgm support team via Live Chat. The support team will check it for you quickly. If you contact us by email at [email protected], please include the transfer reference number.

To deposit with Wave Money, log in at 3pgm Login, tap Deposit, and select Wave Money. Send the specified amount from your Wave Money app to the Wave Money number shown. Once the transfer is done, confirm the transfer reference with 3pgm support. Remember the minimum amount is 5,000 Ks.

To deposit with KBZPay, log in via 3pgm Login and select KBZPay as your deposit method. Transfer the amount to the provided KBZPay number using the KBZPay app. Then enter the transaction ID in the 3pgm deposit form and submit. Once your deposit is confirmed, it will appear in your account almost instantly. For withdrawals, all requests are processed within 1 hour.

Slots and Jackpot

RTP stands for Return to Player — a calculated figure that shows the average percentage of wagered money a player can expect to get back. For example, an RTP of 96% means that for every 100 Ks wagered, players receive an average of 96 Ks back. This is a mathematical average calculated over millions of spins, so it does not guarantee any single-session result. A higher RTP is generally better for the player, but it only holds true over a long period of play.

In a Progressive Jackpot, the prize pool grows with every spin played. Because it is linked across many players, the jackpot can build to a large amount until one lucky player hits it. After the jackpot is won, the prize resets to a set starting amount and begins building again. These games offer the chance to win a big jackpot, but the average bet size is higher, so it is best to play with proper budget management.

When choosing a slot game, check the volatility level first. Low volatility slots pay out smaller wins more frequently, making them a good fit for players with a smaller budget — your budget stretches further. Players with a larger budget can go for high volatility slots, which offer the chance of bigger payouts. Before you play for real, try the demo mode to get familiar with the game mechanics and bonus features.

Some slot games offer a demo mode, so you can explore a game's features without creating an account or making a deposit. Winnings in demo mode are not real — the mode is purely for learning about a game's bonus rounds and free spin features. Once you're ready to play for real after trying the demo, log in via 3pgm Login and make a deposit.

Online Casino Games

Roulette is a game where you predict where the ball will land on a spinning wheel numbered 0 to 36. Players can place different bet types — an exact number, red/black, or odd/even. Payouts vary depending on the bet type. 3pgm's Live Roulette lets you play with a real dealer in real time, and you can play freely from your mobile phone too.

Yes, you can access 3pgm's Live Casino directly from your mobile browser. No app installation needed — it runs smoothly on any browser such as Safari or Chrome. For a better experience, a good WiFi or 4G/5G connection is recommended so the live video stream stays clear.

In Live Dealer games, you watch real dealers via a live video stream in real time. Players place bets through the on-screen interface while the dealer deals cards or spins the Roulette wheel in person. Because the results come from the dealer's actual actions rather than software like an RNG (Random Number Generator), players tend to feel more confident in the fairness of the game.

Baccarat is one of the simplest casino games around. The goal is to bet on whether the Player hand or the Banker hand will have a total closer to 9. Players can bet on Player Bet, Banker Bet, or Tie Bet. Card values are totalled and any tens are dropped, keeping only the last digit — so the calculation is straightforward. You can preview the game in demo mode before playing for real.

Dragon Tiger is similar to Baccarat in that it compares card values, but each side — Dragon and Tiger — receives only one card, making it faster and simpler. You bet on which side has the higher card, and a Tie bet is also available. Rounds resolve quickly, which is why it's a favourite among many players. 3pgm Casino includes Dragon Tiger live tables.

Bonuses and Promotions

3pgm's Welcome Bonus of 150% is available to each player on their very first deposit only. This is a one-time welcome bonus per player, with a maximum bonus amount of up to 200,000 Ks. More promotions may also be available, so check the 3pgm promotions page to stay updated.

Slot games are usually the fastest way to meet a bonus wagering requirement. Live casino games (Baccarat, Roulette) can also count toward wagering. However, contribution rates may vary by game type, so check 3pgm's terms and conditions for details. Note that football betting contribution rates may differ as well.

Yes, bonus funds have an expiry date, and if the wagering requirement is not met within the set period, the bonus funds will be forfeited. So once you receive a bonus, it's best to start playing and work through the wagering as soon as you can. You can read the full details on bonus expiry and terms in 3pgm's bonus policy.

In 3pgm's Referral Program, invite a friend and earn 8% of their first deposit as a bonus, up to a maximum of 30,000 Ks per person. On top of that, you keep earning a weekly commission of 0.1% of the valid bets your friends place. The more friends you invite, the more you earn — making this a great source of extra income for players.

3pgm's Welcome Bonus wagering requirement of 25x means you need to wager the bonus amount 25 times before you can withdraw any bonus winnings.
  • Deposit 20,000 Ks, get 30,000 Ks bonus → total balance 50,000 Ks → Wagering: 30,000 × 25 = 750,000 Ks
  • Deposit 280,000 Ks, get 200,000 Ks bonus → total balance 480,000 Ks → Wagering: 200,000 × 25 = 5,000,000 Ks
Bonus winnings can only be withdrawn after the wagering requirement is met, so it's worth planning ahead.

Documents and Verification

If your verification is rejected, contact 3pgm Live Chat and ask for the reason. Common issues include blurry photos, incomplete images, or an expired document — once fixed, you can resubmit. You can also email [email protected] with the reason for rejection and your corrected image attached.

For 3pgm verification, you can submit your Myanmar National Registration Card (NRC) or Passport. Whichever document you use, the photo must be clear, fully visible, and not expired. Take a photo of the front of the document and upload it in the 3pgm verification form. Make sure the photo is not blurry or cut off.

Identity Verification at 3pgm is in place to protect players' funds and prevent financial fraud. It keeps your account safe from unauthorized access and helps make withdrawals smoother. It is designed to protect players themselves, and together with SSL encryption, it makes the platform more secure.

At 3pgm, verification is usually required at the time of withdrawal. It may not be asked for during early gameplay after registration, but players who have not completed verification may be asked to do so when withdrawing larger amounts. Having everything ready in advance helps get withdrawals processed within 1 hour, so completing verification early is recommended.

Ask our support team directly

If you can't find the answer you're looking for in this FAQ, 3pgm's support team is available in Myanmar language 24 hours a day. You can reach us via Live Chat or email.


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